There is no duty on shipments within the European Union. All other countries are to be considered as DDU (Delivery Duty Unpaid): product prices displayed are exclusive of all taxes and duties, and, if applicable, VAT in the respective delivery country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival. If for any case the recipient refuses the shipment, taxes and duties will be deducted from the refund.
As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. The shipping costs are already displayed at checkout of your order. However, the courier may present you with a separate invoice from local authorities for duties owed.
We aim at shipping your product as fast as possible. It usually takes us between 1-3 working days to dispatch and ship them. It then depends on the destination and type of shipping. If you have questions regarding your order, please do not hesitate to contact us.
Restocking depends on the specific product. We are in touch with our artisans regularly. Supply also depends on their capacities. As we want to ensure quality and as the items are handmade, it takes time to make the items and we only order in small batches.
You can enter the code during the checkout process. If you do not see the section for the code, please email us. When you apply one of our discount codes, please make sure that you use the right spelling.