Shipping, Returns & Refunds
For details about the countries to which we ship, please refer to our Shipping Policy here
Deliveries within Europe are for free for orders over EUR 200. For orders below, we charge EUR 19.50.
Shipping to the United Kingdom, the USA, Canada, Australia and New Zealand is for free for orders over EUR 495. For all orders below, the shipping flat rate is EUR 39.50.
There is no duty on shipments within the European Union. All other countries are to be considered as DDU (Delivery Duty Unpaid): product prices displayed are exclusive of all taxes and duties, and, if applicable, VAT in the respective delivery country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival. If for any case the recipient refuses the shipment, taxes and duties will be deducted from the refund.
As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. The shipping costs are already displayed at checkout of your order. However, the courier may present you with a separate invoice from local authorities for duties owed.
You can find our Shipping Policy here
We aim at shipping your product as fast as possible. It usually takes us between 1-3 working days to dispatch and ship them. It then depends on the destination and type of shipping. If you have questions regarding your order, please do not hesitate to contact us.
Once your order departs our warehouse, we will notify you by email. You will then receive a tracking number for each individual parcel.
Is your package stuck or lost or do you encounter any other problems? Please do not hesitate to contact us.
You can find details about returns and refunds in our Shipping & Returns Policy here .
We do offer free returns for items which are not personalised, made-to-order or on sale. You can find more information in our Shipping & Returns Policy here
All custom orders are final and cannot be cancelled or returned.
Products & Orders
Our products are handmade. As a result, each item is unique and there may be slight variations in size, shape and/or colour.
We work hard to ensure that all our products come up to our highest standards. Nevertheless, slight variations are a sign that your item was not mass-produced but handmade.
We try to give you an online experience of our products which is as realistic as possible using photos, videos and descriptions. Nevertheless, colours may look different depending on your screen.
Please send us an email about the item you would like to buy and we will get back to you as soon as possible.
Of course, we are happy to accommodate custom specifications for some products of our collections.
Please send us an email about the item and we will get back to you as soon as possible.
Every product has its own care requirements. You can find the information at the bottom of each product description. If you still have questions, please feel free to
Restocking depends on the specific product. We are in touch with our artisans regularly. Supply also depends on their capacities. As we want to ensure quality and as the items are handmade, it takes time to make the items and we only order in small batches.
If your item is currently sold out, please email us for further information.
Please refer to the Size Guide
that you will find on the product page or here to help you choose the best size for your needs.
We also advise to check the "Details, Size & Care Guide" section on the product page with further information about the product fit.
If you are in doubt about your size, please do not hesitate to email us.
You can enter the code during the checkout process. If you do not see the section for the code, please email us. When you apply one of our discount codes, please make sure that you use the right spelling.
Wholesale & B2B
We do accept wholesale orders. Please send us an email and we will get back to you as soon as possible.
We do offer custom solutions and products for your business. We are happy to discuss a potential partnership with you. Please send us an email to further discuss your needs and ideas.